TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

《全面质量管理与商业卓越》是一本国际性期刊，旨在激发全面质量管理各方面的思考和研究，并为研究成果的讨论和传播提供一个天然的论坛。该杂志旨在鼓励人们对与全面质量管理有关的所有问题产生兴趣，并旨在吸引在这一领域工作的学术界和专业人士。全面的质量管理和卓越的业务是一个组织的文化，致力于通过不断的改进使客户满意。这种文化因国家而异，因行业而异，但有一些基本原则可以实施，以确保更大的市场份额、增加利润和降低成本。该杂志提供最新的研究、咨询工作和案例研究，涵盖整个领域，包括质量文化、质量战略、质量体系、全面质量管理的工具和技术，以及制造业和服务业的实施。任何与全面质量管理相关的主题都不会被排除在为了发展卓越业务的考虑之外。

Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.